RETURNS

SHIPPING & RETURNS

DUE TO THE AVAILABILITY OF CERTAIN ITEMS, SOME ORDERS MAY TAKE UP TO (1) WEEK TO SHIP

INTERNATIONAL ORDERS

BY COMPLETING THE ORDER THE CUSTOMER IS IN AGREEMENT THAT THEY ARE RESPONSIBLE FOR ALL OR ANY FEES ASSOCIATED WITH TAXES, DUTIES, CUSTOMS OR SIMILAR CHARGES (INCLUDING VAT). ALSO, THE CUSTOMER IS IN AGREEMENT THAT THEY ARE RESPONSIBLE FOR THE ORIGINAL OUTGOING SHIPPING COST AND ALL SHIPPING COSTS FOR ANY ITEMS THAT ARE RETURNED.  


RETURN POLICY

UNWASHED OR UNWORN MERCHANDISE MAY BE RETURNED WITHIN 7 DAYS

SALE MERCHANDISE AND ORDERS WITH DISCOUNT CODES ARE FINAL SALE. FREE SHIPPING IS ONLY AVAILABLE ON AN ORIGINAL TRANSACTION. THE FREE SHIPPING COUPON CODE WILL NOT BE HONORED IF YOU ARE COMING OFF A RETURN AND ARE USING STORE CREDIT TO PAY. ALL ACCESSORIES, SWIMWEAR, AND LINGERIE ARE FINAL SALE. NO REFUNDS OR EXCHANGES WILL BE PERMITTED

IF YOU NEED TO RETURN PLEASE EMAIL US AT OFFICE@BRIANLICHTENBERG.COM

U.S. RETURN POLICY: SALE ITEMS ARE FINAL SALE NO EXCHANGES OR RETURNS. YOU MAY RETURN REGULAR PRICED  PURCHASES BY MAILING IT TO OUR FULFILLMENT CENTER AT THE FOLLOWING ADDRESS:

ATTN: BRIAN LICHTENBERG
BRIAN LICHTENBERG, LLC
3221 S HILL STREET, UNIT 117
LOS ANGELES, CA 90007

YOU WILL BE CREDITED FOR THE COST OF THE ITEMS AND APPLICABLE TAXES. SHIPPING IS NOT REFUNDED. RETURN OR EXCHANGE A BRIANLICHTENBERG.COM PURCHASE BY MAIL


  1. PLEASE INCLUDE YOUR PACKING SLIP AND RETURN FORM.
  2. ON THE PACKING SLIP, CIRCLE THE ITEM(S) YOU'RE RETURNING. PLEASE INDICATE THE REASON(S) FOR YOUR RETURN ON THE REVERSE SIDE OF THE FORM.
  3. FOR RETURNS, THE ORIGINAL CREDIT CARD WILL BE CREDITED OR YOU WILL RECEIVE A BRIAN LICHTENBERG GIFT CARD, DEPENDING ON HOW THE ITEMS WERE ORIGINALLY PURCHASED.
  4. PACK YOUR RETURN SECURELY IN THE ORIGINAL PACKAGE IF POSSIBLE. IF YOU DO NOT HAVE YOUR ORIGINAL PACKING SLIP, PLEASE INCLUDE THE FOLLOWING INFORMATION WITH YOUR RETURN: BILL-TO NAME, ADDRESS, AND PHONE NUMBER; SHIP-TO NAME, ADDRESS, AND PHONE NUMBER; ORDER NUMBER; REASON FOR RETURN; AND REQUESTED EXCHANGE ITEMS IF APPLICABLE.

WE RECOMMEND THAT ALL RETURNS AND EXCHANGES BE SENT VIA A TRACEABLE CARRIER SUCH AS USPS, UPS, OR FEDEX. BRIANLICHTENBERG.COM IS NOT RESPONSIBLE FOR ANY PACKAGES OR RETURNS NOT RECEIVED. RETURNS AND EXCHANGES MUST BE RETURNED PREPAID; WE CANNOT ACCEPT C.O.D. DELIVERIES.


RETURN STATUS

RETURNS MAILED TO BRIAN LICHTENBERG, BRIANLICHTENBERG.COM MAY TAKE ONE TO TWO WEEKS TO PROCESS AFTER YOU MAIL IT. ONCE PROCESSED, A CREDIT IS ISSUED TO THE CREDIT CARD USED FOR THE ORIGINAL PURCHASE. IT USUALLY TAKES ONE TO TWO BILLING CYCLES FOR THE CREDIT TO APPEAR ON YOUR CREDIT CARD STATEMENT. FOR RETURNS ON ITEMS ORIGINALLY PURCHASED WITH A BRIANLICHTENBERG.COM GIFT CARD, PLEASE ALLOW TWO TO THREE WEEKS FOR PROCESSING AFTER YOU MAIL THE PACKAGE TO RECEIVE YOUR NEW BRIANLICHTENBERG.COM GIFT CARD.

ITEMS MUST BE RETURNED IN SEVEN (7) DAYS AND WILL ONLY BE REFUNDED IN THE FORM OF STORE CREDIT. ITEMS THAT OVER ABOVE SIZE 8 ARE FINAL SALE WITH NO RETURNS (STORE CREDIT OR CREDIT BACK) DUE TO THE FACT THAT THEY ARE CUSTOM MADE AND ORDERED. BRIANLICHTENBERG.COM WILL NOT PAY FOR ITEMS SHIPPED BACK TO US UNDER ANY CIRCUMSTANCES. BRIANLICHTENBERG.COM WILL ONLY HONOR FREE SHIPPING ON AN ORIGINAL TRANSACTION. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.

 

INCORRECT ADDRESS:

BRIAN LICHTENBERG IS NOT RESPONSIBLE FOR INCORRECT ADDRESS ADDED TO ORDER. WE WILL REFUND IF ITEMS ARE RETURNED BACK DUE TO INCORRECT ADDRESS, HOWEVER SHIPPING WILL NOT BE REFUNDED.